Cocoon has written to clarify the issue of Yummy Mummy vouchers raised in our article, High Street Transformation.
Dear Editor
I note there is some confusion on the vouchers issue re:Yummy Mummy and Cocoon. We understand from the previous owner Kerrie Dorman that she did sell a significant number of vouchers this year which still remain valid. It is clear that as part of the sale of the business and associated liabilities Ms Dorman is fully expecting Cocoon Spa to honour all the vouchers. For our part we feel that it is only fair to honour any vouchers redeemed after the closure of the business on Friday August 4th this year and so we have accounted for this in the context of taking on ongoing liabilities of Yummy Mummy. It is important to stress that following the start up of Cocoon Spa we will only honour Yummy Mummy vouchers which have an expiry date post 4th August.
In terms of anyone who does hold vouchers and is unclear of the situation please call Jane Franks at Cocoon Spa on phone number removed.
Comments
I have just learned that Cocoon has closed down. I have 2 vouchers, 1 of which was recently purchased. Needless to say I am very upset that they have decided to close the business down without providing any warning to customers of their financial difficulties, leaving many people like myself out of pocket.
I understand that Jane Franks has recently returned from holiday (how nice! Did we fund that?) Perhaps she would like to comment on her plans to recompense those of us who bought Coccon vouchers in good faith but now unable to redeem them.
Justin Kliger on 2008-07-31 15:16:23 +0000I too have recently learned that has closed down. In May I bought a £50 voucher for my Mum's birthday which she was going to redeem on her next visit to see me from the North. Obviously this is no longer possible (which I've yet to tell her). I understand that there was a sign on the door when Cocoon first closed down - I only managed to walk past yesterday and there is now nothing on the door. Can anyone point me in the right direction as to how I can attempt to get a refund for my voucher? Is there a contact number I can call? Any help would be much appreciated. Thanks
jayne seabridge on 2008-08-12 10:20:12 +0000I also bought a £50 voucher and have tried to call the number several times (020 8744 1001) to no avail. I paid for the voucher using cridt card and compamysay they will reimburse if the company is not in hands of administrators.
Craig Sommerville on 2008-09-03 23:16:23 +0000Dear Craig It does appear that you have an outstanding gift voucher to the value of £50 still outstanding. Could you please provide me with a contact number so I can then supply you with the numbers of the therapists who will honour the voucher for you. Many Thanks.
Jane Franks on 2008-09-11 20:25:37 +0000Dear Jayne I hope you had success sorting out an appointment for your mother. Thank you for your understanding with regard to this.
Jane Franks on 2008-09-11 20:27:40 +0000Dear Justin Having checked our records it appears that one voucher has been redeemed to the value of £60. The second voucher does appear to have an expired on 24/6/08. The business didn't infact close until 7/7/08. However as a gesture of goodwill I will ensure that this voucher is honoured. And no you didn't fund my holiday, a trip to visit my sister in Italy, my husband did.
Jane Franks on 2008-09-11 20:34:36 +0000My husband bought a Cocoon voucher for me in May for my birthday for a mother to be massage - I was saving this to use towards the end of my pregnancy (I am due in a few weeks). Hence I was very disappointed when I went to the shop a few weeks ago to make an appointment to find it had closed down. I would like to find out whether it is possible for me to use this voucher in the next few weeks and if so, how do I arrange doing this. And if not, can my husband get a refund? It would be helpful if you could provide me a number to contact you on to take this matter forward, thanks.
Vani Thavarajah on 2008-10-22 10:48:38 +0000